APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • CXO Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Productivity Tools
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    Editor's Pick (1 - 4 of 8)
    left
    Productivity:  Working toward a More Personal Future

    Eric Johnson,

    Don't Stop at DevOps: Applying an Integrated Approach to Building Product

    Jody Bailey, CTO, Pluralsight

    The Changing Role of the Utility CIO

    Henry Bailey, Global VP, Head of Utilities Industry Business Unit, SAP

    The Importance of Next Generation Productivity Tools to Drive Workplace Efficiency

    Tom Garrison, VP & General Manager for Business Client Platforms, Intel

    We Chat-Turns Out It's A Business Productivity Tool Too

    Todd Miller, VP of Global Sales, Cheetah Mobile

    The Business of Open Source Software

    Danny Windham, CEO, Digium

    Using Technology to Increase R&D Productivity in the Life Sciences Sector

    Dr.Jaqui Hodgkinson, VP Product Development, Pharma & Life Sciences, Elsevier R&D Solutions

     Focused Design: A Better Fit for the Modern Customer

    Ed Boyd (ward), VP of Design, Dell

    right

    The Proliferation of Complexity

    Rana Gujral, CEO, TiZE

    Tweet
    content-image

    Rana Gujral, CEO, TiZE

    Enterprise software has failed us! For decades, vendors and consultants have claimed savings of 20- 30 percent with the implementation of offerings such as MRP, CRM, ERP, or a plethora of other offerings over the years. Far too many of these systems fail to realize the benefits that justified the initiative to begin with. Most companies embark upon the enterprise software implementation with big fan fare, company wide town-halls, memos, and armed with an army of consultants. After several months of implementation and hundreds and thousands of dollars spent, the majority of the workforce figures out a way to ‘bypass’ the system and its use is relegated to a handful of poor souls in the back-office departments.

    Why does this happen? A study by Sand Hill Group shows that only 1 percent of potential users of the system cited the cause as a lack of software functionality. An overwhelming 70 percent cited usability and complexity as the main obstacle. Former NYTimes.com Design Director Khoi Vinh captured this common frustration in his seminal 2007 article, If It Looks Like a Cow, Swims Like a Dolphin and Quacks Like a Duck, It Must Be Enterprise Software, saying: "If you work at a big company and you’ve ever had to do something that should be simple, like file an expense report, make changes to your salary withholdings—or, heck, if you’ve ever tried to apply for a job at a big company—then you’ve probably encountered these con­founding user experiences. And you probably cursed out loud.”

     “Since Enterprise software has to work

    for a variety of companies, it’s designed as a one-size-fits-all solution that doesn’t actually fit anyone well.”

    The problem is that enterprise software has to support very complex tasks Enterprise software has failed us! For decades, vendors and consultants have claimed savings of 20- 30 percent with the implementation of offerings such as MRP, CRM, ERP, or a plethora of other offerings over the years. Far too many of these systems fail to realize the benefits that justified the initiative to begin with. Most companies embark upon the enterprise software implementation with big fan fare, company wide town-halls, memos, and armed with an army of consultants. After several months of implementation and hundreds and thousands of dollars spent, the majority of the workforce figures out a way to ‘bypass’ the system and its use is relegated to a handful of poor souls in the back-office departments.

    Why does this happen? A study by Sand Hill Group shows that only 1 percent, but software companies design it for a general audience, not for specific users. Since it has to work for a variety of companies, it’s designed as a one-size-fits-all solution that doesn’t actually fit anyone well.

    A lot of the enterprise softwares were created a long time ago when there was not as much concern for the user experience. Now, customers demand a better quality experience, but with many existing customers, it’s difficult for enterprise software companies to do a complete redesign. And with little competition, customers don’t have much choice.

    There is also a darker, ulterior motive behind this mess. Having many features allows enterprise software sales professionals to engage in a conversation that allows for incremental increases over time. Often enterprise software is tiered in a variety of ways in order to extract maximum revenue.

    Companies find it easier to alter their work processes as fixing problems in enterprise software is extremely challenging. Through training and documentation, they try to alter their employees’ behavior to fit the flaws in the software. This is wrong and it needs to end.

    Enterprise software used to be about making existing work more efficient. Today, the opportunity for software is to transform the work itself.  Here at TiZE we are passionate about this goal.  We are embarking on this journey with our industry specific solution for the ‘Specialty Chemicals’ industry based on an entirely new approach to software. The approach based on providing the simplest fit and function, combined with ease of use. As Bessemer Venture Partners state in their industry focus, occasionally technology is so revolutionary that it can transform the way an entire industry works. This is perhaps the most compelling opportunity ahead of us.           

    Weekly Brief

    loading
    ON THE DECK

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Advancing Retail through E-Commerce, Cloud and Cyber security

    Advancing Retail through E-Commerce, Cloud and Cyber security

    John Gaspar Antonio, CIO/Vice President for Information Technology & E-Commerce / Data Protection Officer, Metro Retail Stores Group
    From Code To Impact: Leading Enterprise Ai With Purpose

    From Code To Impact: Leading Enterprise Ai With Purpose

    Jingting Cher, Deputy Director, Data Science, Sp Group
    Reimagining Pension Services Through Responsible Innovation

    Reimagining Pension Services Through Responsible Innovation

    Maz Mirza, Chief Digital Officer, KWAP Malaysia
    Maritime: Beyond Systems, Beyond Seas

    Maritime: Beyond Systems, Beyond Seas

    Ron Fong, Cio, Station Satcom
    Human-Centered Innovation in the GenAI Era

    Human-Centered Innovation in the GenAI Era

    CJ Meadows, Head of Innovation-Asia, Executive Education Designer, Professor & Head of Mbaconsulting, S P Jain School Of Global Management
    The Art and Science of Selling

    The Art and Science of Selling

    Scott White, Senior Manager Sales and Marketing Operations, Airbus
    Responsible Data Leadership in an AI-Driven World

    Responsible Data Leadership in an AI-Driven World

    Gemma Dias, Head of Data Governance, Tyro Payments
    Driving Guest-Centric IT Innovation in Integrated Resorts

    Driving Guest-Centric IT Innovation in Integrated Resorts

    Ching Yip, Vice President of Information Technology, Hoiana Resort & Golf
    Loading...
    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://productivity-tools.apacciooutlook.com/cxoinsights/the-proliferation-of-complexity-nwid-2714.html